Frequently Asked Questions

Find answers to common questions about Wicte, our platform, and how to connect with wine professionals worldwide.

General Questions

What is Wicte?

Wicte is a global B2B platform that connects wine producers, importers, and sommeliers. We facilitate direct relationships between wine industry professionals, eliminating intermediaries and enabling better business deals and communication.

Who can use Wicte?

Wicte is designed for three main user types:
  • Wine Producers: Wineries and vineyards looking to expand their market reach
  • Wine Importers: Businesses seeking unique wines and direct producer relationships
  • Sommeliers: Wine professionals offering expertise and consulting services

Is Wicte available worldwide?

Yes, Wicte is a global platform. Wine professionals from any country can join and connect with partners worldwide. Our headquarters are in Copenhagen, Denmark.

How much does Wicte cost?

Wicte's pricing structure is not publicly displayed. Contact us at hello@wicte.dk for detailed pricing information about our platform services.

Getting Started

How do I create an account?

Click "Link Up" on our homepage, choose your account type (Producer, Importer, or Sommelier), fill in your details, and create a password (minimum 8 characters). You'll receive an email verification to activate your account.

What happens after I register?

New users go through an onboarding process where you'll:
  • Set up your business profile
  • Add your wine portfolio or business details
  • Configure your connection preferences
  • Start discovering potential partners

Can I have multiple account types?

Currently, each account is linked to one primary role (Producer, Importer, or Sommelier). If your business operates in multiple capacities, choose the primary role that best describes your main activity.

I forgot my password. How do I reset it?

Click "Forgot Your Password?" on the login page, enter your email address, and we'll send you a reset link. Check your spam folder if you don't receive it within a few minutes.

Platform Features

What can I do on Wicte?

Key features include:
  • Browse and discover wine producers/importers globally
  • Direct messaging with potential partners
  • Showcase your wine portfolio with detailed product listings
  • Add wines to cart and manage orders
  • Access partner profiles and business information
  • Filter searches by region, wine type, and preferences

How does the messaging system work?

Once logged in, you can start conversations with other users directly from their profiles or product listings. All conversations are saved in your chat section for easy access.

Can I search for specific wine types or regions?

Yes! Use our search and filter features to find wines by:
  • Type (Red, White, Sparkling, Natural)
  • Region
  • Producer name
  • Price range
  • Volume requirements

What are Partner pages?

Partner pages are detailed business profiles where users showcase their company information, wine portfolio, certifications, and contact details. These help establish credibility and facilitate connections.

For Wine Producers

How do I list my wines on Wicte?

After completing onboarding, you can add wines through your profile page. Include details like wine name, type, region, vintage, description, and pricing. High-quality photos help attract importers.

Can importers from any country contact me?

Yes, Wicte connects you with importers globally. You can specify your target markets and shipping capabilities in your profile to attract relevant partners.

How do I manage inquiries from importers?

All inquiries appear in your conversations section. You'll receive notifications for new messages, and you can respond directly through the platform.

Can I set minimum order quantities?

Yes, you can specify minimum order quantities and other business terms in your product listings and profile information.

For Wine Importers

How do I find new wine producers?

Use the search function to browse producers by region, wine type, or specific criteria. You can also browse the main feed to discover new additions to the platform.

Can I save wines I'm interested in?

Yes, you can add wines to your cart to save them for later review or to prepare inquiries. You can also bookmark producer profiles.

How do I verify producer authenticity?

Producer profiles include business information, certifications, and portfolio details. We recommend starting with platform messaging before moving to direct business negotiations.

Can I request samples?

Sample requests should be discussed directly with producers through the messaging system. Each producer has their own sample policies.

For Sommeliers

What services can I offer on Wicte?

Sommeliers can offer:
  • Wine list consultation
  • Wine tasting events
  • Wine education and training
  • Food and wine pairing expertise
  • Cellar management services

How do I connect with producers and importers?

As a sommelier, you can browse both producer and importer profiles, initiate conversations, and offer your expertise to help facilitate connections or provide consulting services.

Can I showcase my certifications?

Yes, your profile includes sections for professional certifications, experience, and specializations to establish your credibility.

Orders & Transactions

How do orders work on Wicte?

Wicte facilitates connections and initial orders. When you add items to cart:
  • Subtotal is calculated automatically
  • Tax is applied at 10%
  • Shipping is €15 for orders under €100, free for orders over €100
  • Final transactions and payments are arranged directly between parties

What payment methods are accepted?

Payment terms and methods are negotiated directly between producers and importers. Wicte provides the platform for connection and initial order preparation.

How is shipping handled?

Shipping arrangements are made directly between producers and importers. Our platform shows indicative shipping costs (€15 under €100, free over €100) but actual shipping terms are negotiated between parties.

Can I export/import order information?

Order details and conversations can be referenced within the platform. For detailed export needs, contact our support team.

Technical Support

What browsers does Wicte support?

Wicte works best on modern browsers including Chrome, Safari, Firefox, and Edge. We recommend keeping your browser updated for the best experience.

Is there a mobile app?

Currently, Wicte is a web-based platform optimized for both desktop and mobile browsers. A dedicated mobile app may be considered in the future.

I'm having login issues. What should I do?

First, ensure you're using the correct email and password. Try resetting your password if needed. Clear your browser cache and cookies. If issues persist, contact support at hello@wicte.dk.

How secure is my data?

Wicte uses Firebase authentication and secure data storage. All passwords are encrypted, and we follow industry best practices for data protection.

Account Management

How do I update my profile information?

Go to your Profile section to update business information, contact details, portfolio, and preferences. Changes are saved automatically.

Can I delete my account?

To delete your account, contact our support team at hello@wicte.dk with your request. Note that this action is permanent and will remove all your data.

How do I change my email address?

Email changes require verification. Go to Settings, update your email, and verify the new address through the confirmation link sent to you.

Can I pause my account temporarily?

While there's no formal pause feature, you can simply not log in. Your account and data remain intact for when you return.

Business Questions

Does Wicte take commission on sales?

Contact hello@wicte.dk for information about our business model and any applicable fees.

Can I advertise on Wicte?

For advertising and promotional opportunities, contact our business team at hello@wicte.dk.

Do you offer premium features?

Information about premium features and business packages is available by contacting our sales team.

Can Wicte help with shipping/logistics?

Currently, Wicte connects buyers and sellers who arrange logistics independently. We may introduce logistics partners in the future.

Content & Communication

When will the blog section be available?

Our blog is launching in September 2025. Subscribe to our newsletter on the blog page to be notified when it goes live.

What content will the blog feature?

The blog will include producer spotlights, market insights, expert tips, community stories, industry analysis, and educational content about wine.

How can I feature my business in the blog?

Once the blog launches, contact our content team for feature opportunities. Premium members may receive priority consideration.

Can I contribute articles?

We welcome industry insights and expertise. Contact us to discuss guest contribution opportunities when the blog launches.

Contact & Support

How do I contact Wicte support?

Email us at hello@wicte.dk or call +45 71 64 83 02. Our team is based in Copenhagen, Denmark.

What are your support hours?

Support hours are Monday-Friday, 9:00-17:00 CET. We aim to respond to all inquiries within 24-48 business hours.

Do you offer phone support?

Yes, call us at +45 71 64 83 02 during business hours for urgent matters. Email is preferred for detailed inquiries.

Where can I report bugs or suggest features?

Send bug reports and feature suggestions to hello@wicte.dk with "Bug Report" or "Feature Request" in the subject line.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help you.

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